Accessibility Statement
Effective Date: July 23, 2026
1. Our Commitment to Accessibility
At Westcott Care, we are committed to ensuring our website is accessible and usable for everyone, regardless of ability, age, or technology.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with visual, hearing, cognitive, and motor impairments, as well as improving overall usability for all visitors.
2. How We Support Accessibility
To support an accessible browsing experience for individuals and families seeking care services, our website includes:
Keyboard Navigation: Logical tab ordering and visible focus indicators across navigation menus, region listings, and inquiry forms.
Responsive Layout: Content resizes fluidly across mobile phones, tablets, and desktop displays.
Visual Contrast & Typography: Clear font hierarchy designed for legibility against background colours.
Alternative Text: Image descriptions provided for meaningful imagery and care home graphics.
3. Known Limitations & Non-Accessible Content
While we strive to meet WCAG 2.1 AA standards, some content on our website has known limitations due to technical constraints or third-party sourcing:
Third-Party Interactive Maps: Our home-finder interactive map embeds are powered by third-party services outside of our direct control. These maps may present navigation challenges for keyboard-only or screen-reader users.
PDF Care Guides & Resources: Some downloadable care guides, brochures, or resource PDFs are sourced from external organisations or partners and may not yet be fully optimised for screen reader software.
Embedded Video Content: Certain promotional or informational videos hosted on third-party platforms may lack closed captions or complete audio descriptions.
We actively seek accessible alternatives where available and review third-party tools regularly.
4. Feedback & Accessibility Contact
We welcome your feedback on the accessibility of the Westcott Care website. If you encounter any barriers, experience difficulty accessing information, or require content in an alternative format (e.g., large print or accessible text):
Accessibility Contact: Claire Dunford
Response Time: We aim to respond to accessibility inquiries within 3 to 5 working days.
5. Technical Specifications
Accessibility of the Westcott Care website relies on the following technologies to function effectively with web browsers and assistive tools:
HTML5
WAI-ARIA
CSS3
JavaScript
6. Enforcement & Compliance
In the UK, services are subject to the accessibility provisions of the Equality Act 2010. If you submit an accessibility complaint to us and are unsatisfied with our response, you can contact the Equality Advisory and Support Service (EASS) at www.equalityadvisoryservice.com.